Genmega ATM Error Codes

Code Description Remedy
20001 Unable to load a cassette. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser.
20002 Low Cash. "Low Cash Warning" in the Transaction Setup Menu.
20003 Reject Bin full. Empty the Reject Bin - If the bin is empty, do a Day Total and then a Cassette Total - If that doesn't help, check AP, BIOS and CDU ROM versions.
20004 Vault Door is open. Check vault door switch (located upper left corner) - check that black and white, 2-wire connector is properly connected at rear of main board. Bend switch forward to aid closing problems.
20010 Receipt paper jam. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams.
20012 Receipt feed lever open. Close the feed lever on the printer.
20013 Receipt paper empty. Replenish the paper roll.
20014 Thermal printer is overheated. Contact manufacturer.
2xx15 Cash Dispenser detects bills prior to dispensing. Remove any jammed bills from the dispenser.
90001 Card Swipe Error. This does not mean the card reader is bad. Just records unsuccessful attempts at swiping cards.
Axxx1 Receipt Printer feed lever open - during operation. Close the feed lever on the printer.
Axxx2 Thermal printer is overheated - during operation. If problem is consistent then print head assembly may be defective.
Axxx3 Receipt paper jam. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
Axxx4 Receipt paper is empty. Replenish the paper roll.
Axxx5 Receipt paper is jamming during loading. Remove any jammed paper and then reload.
Axxx8 Receipt Printer cutter error. If consistent, printer will require repair/replacement.
ADNxx Printer connection error. Check cables between Printer and Mainboard. Remove cables (even though they may be attached) and reconnect.
CANCE Surcharge Cancel Customer has canceled the transaction at surcharge.
C0011 Exit sensor is not cleared Check sensor, verify that the cabling plugged into the sensor boards is secure.
C0012 Reject gate timing sensor not cleared. Check dispenser for jammed bills and reinitialize the machine.
C0013 Both reject gate and exit sensor not cleared Check dispenser for any notes or obstructions.
C0017 Undefined  
C0021 Double detect sensor is not cleared. Check dispenser for jammed bills and reinitialize the machine.
C0022 1st cassette inlet sensor not cleared. Check dispenser and cassette for jammed bills.
C0023 Cassette exit sensor (L+R) not cleared. Check dispenser for jammed bills and reinitialize the machine.
C0028 Count sensors not cleared Check dispenser for jammed bills and reinitialize the machine.
C0030 Main Motor encoder is not synchronized Turn dispenser over by hand, and then reinitialize. May require repair.
C0031 Forward motor encoder not synchronized. Turn dispenser over by hand, and then reinitialize. May require repair.
C0032 1st cassette inlet sensor not cleared Check for notes where the cassette engages the dispenser.
C0033 Undefined  
C0036 Exit sensor blocked while initializing Clear any notes which may be blocking the exit sensor.
C0037 Invalid response (or no response) from double detect sensor Verify the connection to the double detect module.
C0039 Solenoid not responding Verify the function of the gate solenoid.
C003A Too many notes requested during a test dispense Test dispense failed, re-run the test and check notes.
C0041 Failed (5 times) to dispense a note after a successful dispense Check why notes are rejecting following at least one successful dispense (in the same transaction).
C0042 Undefined  
C0043 10 Notes rejected in a row (single transaction) Check the notes in the cassette. Check reject analysis for source of rejected notes (long note, double-detect, etc)
C0044 5 notes consecutively rejected Check reject analysis for cause of rejected notes.
C0045 Note count sensor reporting mismatch Verify count of notes in the cassette against the settlement.
C0046 Undefined  
C0047 1st cassette failed to dispense a note Most common reason is cassette is empty. Verify that there are notes in cassette 1. Check the quality of the notes and condition of the pick rollers.
C0049 ispense request of "0 notes Check setup of CDU in Operator Menu, dispenser may need reprogramming.
C004A First cassette exit sensor (#6, #7) not clear Clear the note path of any notes or obstructions.
C004D 1st cassette not inserted Check cassette and verify that it's inserted properly.
C004E 2nd cassette not inserted Check cassette and verify that it's inserted properly.
C0050 AP does not receive response after dispense request AP did not validate dispense command. This is an AP software fault, not CDU.
C0051 Exceeded maximum number of notes dispensed (150) in a single trans. Check reject analysis, and verify test dispense.
C0052 1st cassette inlet sensor not cleared Check for notes where the cassette engages the dispenser.
C0053 Abnormal amount of doubledetect failures during dispense Check condition of double-detect module. Check quality of notes and pick rollers.
C0054 Undefined  
C0055 Long note detected at exit sensor during dispense Clear any jammed notes or obstructions from the exit sensor.
C0056 Short note detected at exit sensor during dispense Clear any jammed notes or obstructions from the exit sensor; mismatch of rejected notes.
C005A Undefined  
C005B 2nd cassette fails to pick up notes Same as C0047, the second cassette is likely empty.
C0060 3rd cassette inlet sensor not cleared Check for notes where the 3rd cassette engages the dispenser.
C0062 3rd cassette inlet sensor not cleared Check for notes where the 3rd cassette engages the dispenser.
C006A Note jam at 2nd cassette exit Check rollers and sensors where notes would leave the 2nd cassette.
C0070 4th cassette inlet sensor not cleared Check for notes where the 4th cassette engages the dispenser.
C0072 4th cassette inlet sensor not cleared Check for notes where the 4th cassette engages the dispenser.
C007A Note jam at 4th cassette exit Check rollers and sensors where notes would leave the 4th cassette.
C007C 4th cassette fails to pick up notes Same as C0047/C005B, verify that there are notes in the 4th cassette.
C007D 4th cassette not inserted Check cassette and verify that it's inserted properly.
C0080 2nd cassette inlet sensor not cleared Check for notes where the 2nd cassette engages the dispenser.
C0081 Double detect sensor not cleared while dispensing Check double-detect senor for note or obstruction.
C0082 Note leaving cassette exit sensor did not reach DD A note seen at cassette exit sensors did not reach the double detect module. Check for jammed notes.
C0083 Reject gate timing sensor #2 not cleared during dispense. Clear the note path before the reject gate.
C0084 Reject gate timing sensor #3 not cleared during dispense. Clear the note path before the reject gate.
C0085 Note leaving DD sensor did not reach gate sensor Check the note path for jammed or diverted notes. Check sensors from #5 to #2/#3.
C0086 Note leaving gate sensor did not reach count sensor Check for jammed notes between #2/#3 sensors and #0/#1 sensors.
C0090 Sensor check error Left measuring sensor A (#6/#7)
C0091 Sensor check error Right measuring sensor B (#6/#7)
C0092 Sensor check error Left gate timing sensor A (#2/#3)
C0093 Sensor check error Right gate timing sensor B (#2/#3)
C0094 Sensor check error Exit sensor (#4)
C0095 Sensor check error Double Detect (#5)
C0096 Sensor check error Left count sensor A (#0/#1)
C0097 Sensor check error Right count sensor B (#0/#1)
C009A Note jam at 3rd cassette exit Check rollers and sensors where notes would leave the 3rd cassette.
C009D 3rd cassette not inserted Check cassette and verify that it's inserted properly.
C009F 3rd cassette fails to pick up notes Similar to C0047, C005B verify that there are notes in the cassette.
D0001 Modem initializing failure. This error is reported from the host. Check that programming is correct for this processor.
D0002 Reversal transaction failed. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.
D0012 Invalid transaction. Network denial code.
D0013 Invalid Amount. Network denial code.
D0014 Invalid Card Number. Network denial code.
D0020 Surcharge screen should have been displayed. Network denial code.
D0024 Exceeds issuer withdrawal limit. Network denial code.
D0039 No credit account. Network denial code.
D0051 Insufficient funds. Network denial code.
D0052 No checking account. Network denial code.
D0053 No savings account. Network denial code.
D0054 Expired Card. Network denial code.
D0055 Invalid PIN. Network denial code.
D0057 Transaction not permitted - card Network denial code.
D0058 Transaction not permitted - Terminal Network denial code.
D0061 Exceed withdrawal limit. Network denial code.
D0075 Number of PIN tries exceeded. Network denial code.
D0078 No Account. Network denial code.
D0080 Invalid Date. Network denial code.
D0083 Cannot verify PIN. Network denial code.
D0086 Cannot verify PIN. Network denial code.
D0091 Bank unavailable. Network denial code.
D0092 System unavailable. Network denial code.
D0093 Transaction serial number mismatch. Contact host processor.
D0094 Record format mismatch. Contact host processor.
D0095 Routing ID mismatch. Verify Routing ID number - Contact host processor.
D0096 Terminal ID mismatch. Verify Terminal ID number - Contact host processor.
D0097 Response type mismatch (reversal). Contact host processor.
D0098 Response type mismatch (day-close). Contact host processor.
D0099 Response type mismatch (Configuration). Contact host processor.
D009A Response type mismatch (Withdrawal, Balance, Transfer). Contact host processor.
D009B STX omitted. Contact host processor.
D009C ETX omitted. Contact host processor.
D009D FS omitted (after response code). Verify that version of ATM Software matches host processor. Contact host processor.
D009E FS omitted (after retrieval reference number). Verify that version of ATM Software matches host processor. Contact host processor.
D009F FS omitted (after system trace audit number). Verify that version of ATM Software matches host processor. Contact host processor.
D00A0 FS omitted (after account balance). Verify that version of ATM Software matches host processor. Contact host processor.
D00A1 FS omitted (after available balance). Verify that version of ATM Software matches host processor. Contact host processor.
D00A2 FS omitted (after available balance). Verify that version of ATM Software matches host processor. Contact host processor.
D00A3 FS omitted (after authorization response text). Verify that version of ATM Software matches host processor. Contact host processor.
D00A4 ETX is in wrong place. Verify that version of ATM Software matches host processor. Contact host processor.
D00A5 FS omitted (after total cash dispense amount in day close). Verify that version of ATM Software matches host processor. Contact host processor.
D00A6 FS omitted (after total non cash dispense amount in day close). Verify that version of ATM Software matches host processor. Contact host processor.
D00A7 FS omitted (after surcharge amount in day close message). Verify that version of ATM Software matches host processor. Contact host processor.
D00A8 FS omitted (after surcharge in configuration message). Verify that version of ATM Software matches host processor. Contact host processor.
D00A9 ETX omitted (from configuration message). Contact host processor.
D0300 Modem is not responding. Verify modem function.
D1000 No Connection. Verify modem function.
D1100 ENQ not received from host. Contact host processor.
D1200 Transmission error. Verify modem function.
D1300 NAK sent 3 times to host. Verify host phone number - See D170x.
D1500 Modem connection time out - host not responding. Verify host phone number - verify modem speed - See D170x. If consistent, it could be a defective modem.
D170x Modem cannot support connection - excessive line noise (usually D1704/06) Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer).
D1800 No dial tone. hone" on mainbaord. Phone line is in use or is being shared with another phone device (FAX, POS, phone)
D1900 No answer. Verify host phone number - See D170x
D2000 Phone line busy. Verify host phone number - call line with handset and check for busy signal - See D170x
D2100 Modem initializing error. Check modem.
D2200 EOT not received from host. Contact host processor.
D25xx Network Connection Power Cycle ATM, Reset Router. 2016- SSL End of life will cause a 2511 error. Upgrade ATM to TSL.
E000x RMS port failure, response time out, modem failure, no dial tone. Verify RMS settings (Host Setup) - See D170x
F0001 Current Number of bill is 0. Load notes into the cash cassette - use Add Cassette function in Settlement.
F0002 No Surcharge Owner set. Set Surcharge owner - (Customer Setup)
F0003 No Surcharge Amount. Set Surcharge amount - (Customer Setup)
F0004 No refresh time set when advertisement is enabled. Set refresh timer - (Customer Setup)
F0005 No Advertisement text when advertisement is enabled. Set Advertisement text - (Customer Setup)
F0006 Dispense limit set error (less than 25 notes) Set Dispense limit - (Transaction Setup)
F0007 Denomination Set error. Valid Denomination are $10, $20, $50, $100 - (Transaction Setup)
F0008 Fast Cash Set error (exceeded dispense limit). Check the Fast Cash amount. (Transaction Setup)
F0009 Master Key index is invalid. Check Master Key index - verify checksum (Host Setup)
F000A Master Key is empty. Check Master Key checksum - reinject key (Host Setup)
F000B Host Telephone Number is not set. Set Host Telephone Number - (Host Setup)
F000C Error Retry timer is not set. Set Error retry time (Host Setup)
F000D RMS Password is not set when RMS is enabled. Set RMS Password - (Host Setup)
F000E RMS phone number is not set when RMS send is enabled. Set RMS Phone number - (Host Setup)
F000F Terminal ID is not set. Set Terminal ID number - (Host Setup)
F0010 Routing ID is not set. Set Routing ID number - (Host Setup)
F0011 Master Key Serial number is not set Set Master Key serial number - (Host Setup)
F0013 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard.
F0014 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard.
F0015 Serial Number not Set Set Serial number in Operator Menu
F0016 Master Password left at default ATM will not go into service with the default master password. The master password must be changed from default.